Terms of Service
These terms describe the agreement between shopkeepers who list shops on the platform, buyers who purchase from those shops, and the operator of the platform.
1. The platform
The platform provides an intake, listing, discovery, delivery-radius and order-handling service to independent retail shops, and a nearby discovery service to buyers. The platform does not itself own inventory, does not itself deliver, and is not a party to the sale between the shop and the buyer, unless clearly stated for a specific transaction.
2. Eligibility
Shopkeepers using the platform must be lawfully operating a retail business, must have the right to sell the products they list, and must be able to fulfil orders within the delivery radius they define. Buyers must be of legal age to enter a contract and must provide a delivery address within a shop's active delivery radius to place an order.
3. Shop responsibilities
- Ensure that listings produced from shelf photographs accurately reflect the stock available for sale.
- Honour prices and stock states as they appear at the moment a buyer places an order.
- Set a delivery radius that reflects a genuinely serviceable reach and adjust it when circumstances change.
- Fulfil orders promptly within the stated delivery window or communicate any exception via the order inbox.
- Comply with all applicable tax, licensing and product-specific regulations for the categories listed.
4. Buyer responsibilities
- Provide accurate contact and delivery information at checkout.
- Accept delivery within the stated window at the address provided.
- Raise concerns about a delivered order through the inbox or contact channel promptly.
5. Prohibited listings
Shops may not list items whose sale is restricted or unlawful in the buyer's locality. This includes, without limitation, prescription-only medicines outside a licensed pharmacy context, controlled substances, counterfeit goods, and any product whose sale requires an in-person verification the platform does not currently support.
6. Payments and fees
Buyers pay for orders through a licensed payment gateway. Shops receive settlement on the schedule described in their plan. Platform fees applicable to a shop's plan are detailed on the pricing page and are deducted at settlement. Refunds are processed through the same channel used for payment.
7. Cancellations and refunds
Buyers may cancel unfulfilled orders within a short window after placement, defined at the point of order. Shops may cancel orders where fulfilment is genuinely not possible - for example, stock has run out between listing refresh and payment - and refunds are issued to the buyer in full. Disputes are reviewed case-by-case through the contact channel.
8. Delivery radius as an enforced boundary
The delivery radius set by a shop is treated as a binding boundary for discovery and checkout. Buyers outside the boundary are not shown the shop and cannot place an order to it. Shops cannot be compelled to accept orders that fall outside their stated radius.
9. Intellectual property
Shopkeepers retain rights to the photographs they upload and to the shop's own branding. Shopkeepers grant the platform a limited licence to use those materials to render the shop's storefront, listings and receipts, and to improve the intake models in an aggregated, non-identifying manner. The platform retains rights to its own name, marks, code and interfaces.
10. Suspension and termination
The platform may suspend or terminate a shop or buyer account for reasons including unlawful listings, repeated fulfilment failure, fraudulent activity, or abuse of other users. Account holders may terminate their accounts at any time. Termination does not release parties from obligations already accrued.
11. Warranty disclaimer
The platform is provided on an as-is basis. The platform makes reasonable efforts to keep listings accurate, discovery relevant and delivery radius enforcement consistent, but does not warrant that every listing, buyer signal or radius decision will be free of imperfection.
12. Limitation of liability
To the extent permitted by law, the platform's aggregate liability arising out of or relating to a shop or buyer's use of the platform is limited to the fees paid by that account holder for the platform in the twelve months preceding the event giving rise to the claim.
13. Governing law
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the competent courts having jurisdiction over the platform's registered office in India.
14. Changes to these terms
If we make material changes to these terms, the revised version will be published on this page and, for account holders, communicated by email where practical.
15. Contact
Legal questions can be raised through the contact channel available on the site.